Delivery and Returns

Delivery

PLEASE NOTE:

Orders placed after 12:00 noon Monday - Friday will be shipped the next working day.
Orders placed Saturday / Sunday will be shipped on Monday

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SHIPPING RATES

Tracked UK Delivery (2-3 working days)
£2.99 orders under £35
Free shipping on all UK orders over £35

Republic of Ireland and Rest of Europe (5-10 working days)
Royal Mail European Standard Delivery from £6.65. Price calculated at checkout.

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If you would like to buy multiple boxes, please contact hello@lodough.co for a bespoke shipping quote for any region.

All delivery charges will be published on our website and clearly stated in the ordering process and at checkout.

Delivery times may vary and proof of delivery may not be obtainable. It may also not be possible to deliver to specific regions and/or addresses.

In cases where delivery will not be possible, we endeavour to inform the user of this and not accept their order. In cases where an order is accepted but delivery is later deemed impossible, the user will have their money refunded in full. In all other instances, we will endeavour to withdraw or cancel orders, providing the user contacts us before their package has been dispatched.

Your Right to Change Your Mind

You have 14 days to cancel your order under our 14-day return policy, which starts on the day after you receive the item. 

The items that you purchased in your order must be returned to us unused and unopened in the original packaging as they were when they were received by you.

Damaged or Faulty Items

If an item is proven to be damaged or faulty on receipt by you, or a manufacturing fault is revealed, within the products ‘Best Before’ date, we will replace this item by post or refund the price you paid. Please also see our Terms & Conditions.

Return Instructions

To return an item purchased via our website, securely pack and seal the merchandise in an appropriate shipping box along with a copy of your order details.

Please send the package via a tracked service, to: Lo-Dough Limited, Dane Mill, Bridgefield Street, Rochdale, Greater Manchester OL11 4EY

Once returns have been received by us, your refund will be processed in the original form of payment within ten business days. If you return more than one item, each item may be refunded to you as a separate transaction. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account. Please also see our Terms & Conditions.

Exchanges

We cannot process exchanges via our website. To exchange an item, please contact us directly.

Items Purchased Elsewhere

Lo-Dough is available exclusively through lodough.co. We do not accept responsibility for any items of Lo-Dough purchased from any other vendor.

Other Questions

If this page doesn’t fully answer your questions, please email support@lodough.co or call Customer Services on 01706 941119.